https://helpforum.sky.com/t5/Sky-Stream/Streaming-puck/m-p/5105749#M60443 I'm unable to link it to my account it's sending me a 6 number code which I use via sky.com/activate it says it's connected but it's doing nothing Fri, 03 Oct 2025 21:01:45 GMT Wendy72 2025-10-03T21:01:45Z https://helpforum.sky.com/t5/Sky-Stream/Streaming-puck/m-p/5105749#M60443 I'm unable to link it to my account it's sending me a 6 number code which I use via sky.com/activate it says it's connected but it's doing nothing Fri, 03 Oct 2025 21:01:45 GMT https://helpforum.sky.com/t5/Sky-Stream/Streaming-puck/m-p/5105749#M60443 Wendy72 2025-10-03T21:01:45Z https://helpforum.sky.com/t5/Sky-Stream/Streaming-puck/m-p/5105819#M60445 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3450292">@Wendy72</a> Are you signed into your My Sky account at &nbsp;<A href="https://www.sky.com/mysky" target="_blank"><SPAN>https://www.sky.com/mysky&nbsp;</SPAN></A>If not sign in before entering your activation code.</P><P>&nbsp;</P><P>During setup you <U>must</U> also be using the same email that is registered to your account.&nbsp;</P><P>&nbsp;</P><P>Once logged in go to&nbsp;<A href="https://www.sky.com/productsettings/streaming-tv/activate" target="_blank"><SPAN>https://www.sky.com/productsettings/streaming-tv/activate</SPAN></A>&nbsp;This is where you can enter your activation code that appeared on your screen during setup.</P><P>&nbsp;</P><P>The following link is to a setup help guide:&nbsp;</P><P><SPAN><A href="https://www.sky.com/help/articles/setting-up-sky-glass-help" target="_blank">https://www.sky.com/help/articles/setting-up-sky-glass-help</A></SPAN><SPAN>&nbsp;</SPAN></P><P>&nbsp;</P><P>If all else fails call Sky for some additional troubleshooting.</P> Sat, 04 Oct 2025 00:22:14 GMT https://helpforum.sky.com/t5/Sky-Stream/Streaming-puck/m-p/5105819#M60445 Fothergill1 2025-10-04T00:22:14Z