https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-freezing/m-p/5105221#M60428 <P>Does it do this while just watching a channel &amp; being left alone? If so, and if it doesn't recover, that might be worth speaking to Sky about - there might be a fault with the puck.</P> Fri, 03 Oct 2025 11:32:34 GMT CorinT 2025-10-03T11:32:34Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-freezing/m-p/5104638#M60412 <P>My sky puck freezes several times per night. It is warm to the touch but it sits in the open and is well ventilated. Every 40-60 minutes I need to switch it off, wait five minutes and restart it.</P> Thu, 02 Oct 2025 17:52:54 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-freezing/m-p/5104638#M60412 GSheridan 2025-10-02T17:52:54Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-freezing/m-p/5105221#M60428 <P>Does it do this while just watching a channel &amp; being left alone? If so, and if it doesn't recover, that might be worth speaking to Sky about - there might be a fault with the puck.</P> Fri, 03 Oct 2025 11:32:34 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-freezing/m-p/5105221#M60428 CorinT 2025-10-03T11:32:34Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-freezing/m-p/5107160#M60555 <P>Mainly when I'm watching Netflix through the sky account. Picture freezes but sound and subtitles keep going. Only way to get it back is to reset the box.</P> Sun, 05 Oct 2025 18:16:11 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-freezing/m-p/5107160#M60555 GSheridan 2025-10-05T18:16:11Z