https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck/m-p/5103218#M60268 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4490810">@Tylerwhs</a>&nbsp;</P><P>&nbsp;</P><P>You will need to call sky. We are fellow customers on the community but the system can't see your subscription for some reason.</P><P>&nbsp;</P><P>MikeAlanR</P> Wed, 01 Oct 2025 11:44:47 GMT mikealanr 2025-10-01T11:44:47Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck/m-p/5103197#M60264 <P>So I've just made the move from bt to sky!!&nbsp;<BR />Ive had my sky stream puck delivered and I've set it up straight away, as I've got to the end I've clicked on the sky icon and all I'm getting is about sky stream without sky ultimate tv. So it's saying I've got no subscription when I have.&nbsp;</P> Wed, 01 Oct 2025 11:28:19 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck/m-p/5103197#M60264 Tylerwhs 2025-10-01T11:28:19Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck/m-p/5103218#M60268 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4490810">@Tylerwhs</a>&nbsp;</P><P>&nbsp;</P><P>You will need to call sky. We are fellow customers on the community but the system can't see your subscription for some reason.</P><P>&nbsp;</P><P>MikeAlanR</P> Wed, 01 Oct 2025 11:44:47 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck/m-p/5103218#M60268 mikealanr 2025-10-01T11:44:47Z