topic Puck not working in Sky Stream https://helpforum.sky.com/t5/Sky-Stream/Puck-not-working/m-p/5102601#M60227 One puck is not connected as if the hdmi is not working. Another puck show weak connection. Switched on and off, issues still remain. Tue, 30 Sep 2025 18:47:12 GMT Pauldspee 2025-09-30T18:47:12Z Puck not working https://helpforum.sky.com/t5/Sky-Stream/Puck-not-working/m-p/5102598#M60225 Puck not connecting as if the hdmi is not working plus other puck shows weak connection Tue, 30 Sep 2025 18:44:09 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-not-working/m-p/5102598#M60225 Pauldspee 2025-09-30T18:44:09Z Puck not working https://helpforum.sky.com/t5/Sky-Stream/Puck-not-working/m-p/5102601#M60227 One puck is not connected as if the hdmi is not working. Another puck show weak connection. Switched on and off, issues still remain. Tue, 30 Sep 2025 18:47:12 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-not-working/m-p/5102601#M60227 Pauldspee 2025-09-30T18:47:12Z Re: Puck not working https://helpforum.sky.com/t5/Sky-Stream/Puck-not-working/m-p/5102633#M60226 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4490274">@Pauldspee</a>&nbsp;</P><P>&nbsp;</P><P>You will need to provide more details. Such as the TV you are connected to. Is this a new install? Have you selected the correct hdmi output etc.</P><P>&nbsp;</P><P>We are fellow customers and know nothing about your set up unless you tell us!</P><P>&nbsp;</P><P>MikeAlanR</P> Tue, 30 Sep 2025 19:23:00 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-not-working/m-p/5102633#M60226 mikealanr 2025-09-30T19:23:00Z Re: Puck not working https://helpforum.sky.com/t5/Sky-Stream/Puck-not-working/m-p/5102636#M60228 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4490274">@Pauldspee</a>&nbsp;</P><P>&nbsp;</P><P>I have replied to your other thread. Hopefully a moderator will merge them, but we need more information from you.</P><P>&nbsp;</P><P>MikeAlanR</P> Tue, 30 Sep 2025 19:24:53 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-not-working/m-p/5102636#M60228 mikealanr 2025-09-30T19:24:53Z Re: Puck not working https://helpforum.sky.com/t5/Sky-Stream/Puck-not-working/m-p/5102644#M60230 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/460386">@mikealanr</a>&nbsp; Merged.</P> Tue, 30 Sep 2025 19:30:51 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-not-working/m-p/5102644#M60230 GD1 2025-09-30T19:30:51Z