topic Re: Why is Xumo link your account showing?? in Sky Stream

Why is Xumo link your account showing??

ineedsports — Tue, 30 Sep 2025 16:46:37 GMT

I have repeatedly restarted and gone through the process of trying to set up sky stream but i get asked to repeatedly link my account with Xumo. I don't have xumo and i bought the box from Sky. What should i do?

Re: Why is Xumo link your account showing??

ineedsports — Tue, 30 Sep 2025 16:49:28 GMT

This is what it shows. I've repeatedly pressed try again but it doesn't work.

Re: Why is Xumo link your account showing??

TimmyBGood — Tue, 30 Sep 2025 17:40:30 GMT

@ineedsports

Xumo isn't unrelated to Sky: Xumo LLC is a US joint venture between Charter Communications and the Comcast Corporation, and Comcast owns Sky Group. You shouldn't be seeing its login when setting up a Stream puck though: the Xumo box is physically somewhat different (and as far as I know hasn't been distributed in Europe) although it does run essentially the same operating system and talks to Comcast servers in the same way a Stream puck does.

The Xumo Play app has been on Glass and Stream since July 2024

Re: Why is Xumo link your account showing??

TimmyBGood — Tue, 30 Sep 2025 17:32:58 GMT

@ineedsports

Personally I'd think you should log the issue with Sky and book a swap-out: I guess it's possible a test device has escaped into the wild.

Re: Why is Xumo link your account showing??

peter-marlow+1966 — Tue, 30 Sep 2025 17:41:10 GMT

I would call sky about this and talk to an advisor about your issues and ask for a replacement