topic Re: Freezing puck in Sky Stream

Freezing puck

Flukes-Man — Tue, 30 Sep 2025 12:05:35 GMT

Whenever I try watching anything on sky sports uhd, f1 uhd or last night even just plain sky sports it freezes after anywhere between 3 minutes and 20 minutes and needs resetting everytime, tnt ultimate in uhd is absolutely fine though, it's been like this for months and just gets worse not better, im counting down the months now until i can leave for something more reliable, never had these problems with the actual satellite boxes, just these useless pucks, which so far I've tried two and both have the same problems and multiple hdmi leads so can rule that out as well and connected via Ethernet with WiFi turned off

Re: Freezing puck

Fothergill1 — Tue, 30 Sep 2025 12:12:27 GMT

Hi @Flukes-Man It sounds as though you may be struggling with your speed for Sky Sport UHD (even though TNT is working).

Go to your Amazon App and select Get help and then Check your network. This will give you the actual speed being received by your puck. This is often much less than your ISP provides to your router.

Sky recommend the minimum speeds required are as follows

HD = 25mbps

UHD = 30mbps

HD + 1 puck = 30mbps

UHD + 1 puck = 35mbps

This assumes you have nothing else using up your bandwidth such as laptops, mobiles etc.

Re: Freezing puck

lettice — Tue, 30 Sep 2025 13:19:06 GMT

@Fothergill1
Think you mean Netflix app for the speed check, not Amazon 😀. Unless Amazon have added a speed test also.

Re: Freezing puck

Flukes-Man — Tue, 30 Sep 2025 15:25:52 GMT

Already ran the speed test in Netflix, was getting 89.8mbps and 90mbps so definitely not a speed issue

Re: Freezing puck

Fothergill1 — Tue, 30 Sep 2025 21:34:17 GMT

Hi @Flukes-Man As pointed out by @lettice I meant to say Netflix not Amazon.

Seeing as you have already run the speed test and your speed is more than adequate (in fact it is the same as mine when on Ethernet) I would suggest having a look through the main help flow pages at THIS link to see if there is anything there that helps but if not give Sky a call for some additional troubleshooting and if necessary if they think it is necessary they may elect to change your puck.

Good luck.