Ordering sky stream

Nosila1 — Sun, 28 Sep 2025 19:19:21 GMT

Want to order sky stream but stuck in a loop of technical issues on app and online. Was a sky customer years ago so have an online account. I gave no sky products at all.

Re: Ordering sky stream

GD1 — Sun, 28 Sep 2025 19:21:13 GMT

@Nosila1 Are you using the same email address you had with Sky?

As you left Sky and then returned after being away for a year then your account will have been closed as you have discovered so you will need to set up a new Sky ID.

If you want to use the same email address then you need to remove it from the old account first as this will then free it up allowing it to be used when setting your new ID up. You can do this by logging into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id

topic Re: Ordering sky stream in Sky Stream

Ordering sky stream

Re: Ordering sky stream