topic Re: Sky Stream constantly glitching in Sky Stream

Sky Stream constantly glitching

MartinSkingley — Sun, 28 Sep 2025 14:36:37 GMT

My stream puck glitches daily! We have UHD and that never-ever works without glitching. We've already been sent a new pick, which has been slightly better. Our Wi-Fi is 200MBPS and I can check this through Netflix that's we are constantly getting at least 100MBPS to the puck. All our other devices work absolutely fine without glitching it is just the Sky steam. The router has a direct view of the puck too through an open doorway! This is soooo annoying. I have followed all the online help. I am not going to keep resetting the router as I am almost 99% sure this isn't the issue, just Sky passing the blame. The TV is almost brand new and 4K so it's not that either. Ethernet is not an option as it's too far to run a cable - why promote Stream as a wireless streaming option if it can't support that properly?! I need help.

Re: Sky Stream constantly glitching

lettice — Sun, 28 Sep 2025 15:44:59 GMT

Your speeds to the Puck, if as you say are stable at those speeds, suggesting a good wifi connection.

By glitching, can you explain more, what is exactly happening?

UHD can have some issues, if the hdmi cable used is not a Sky supplied one or not a high speed one.

Have you tried a different hdmi port on the TV? After swapping remove the puck and TV from the power for a few minutes before reconnecting.

Wondering if you have some kind of TV Sports or motion option turned on, that may be causing this. It is usually a good idea to turn off all the motion options that the TV manufacturers add in settings.

Re: Sky Stream constantly glitching

MartinSkingley — Sun, 28 Sep 2025 16:28:08 GMT

Thank you for trying to help!

Every minute or so the picture will freeze for a split second before carrying on. It does stop for long but enough to be amazingly annoying. The sound isn't usually affect. And once a game on Sky Sports UHD, it will free completely and dispatch the 'Programme can't load...' before coming back to life.

I haven't tried another HDMI connection yet. Might be worth it I guess.

And I couldn't find any motion settings like that on my tele.

Re: Sky Stream constantly glitching

MartinSkingley — Sun, 28 Sep 2025 16:41:30 GMT

The other HDMI cable was worse! Or at least it came up with 'Programme can't load...' again.

Re: Sky Stream constantly glitching

EricaAlexander — Thu, 13 Nov 2025 13:43:51 GMT

I have been having the same issue, but ours is not UHD.

Did you ever get a resolution to the glitching?

Re: Sky Stream constantly glitching

MartinSkingley — Thu, 13 Nov 2025 15:33:31 GMT

In the end, I used our Wi-Fi extended that plugs into the wall and then connected this to the puck as an Ethernet connection with a cable. This seems to have improved things. I saw somewhere that the puck works quicker connected to Ethernet and uses slightly different software this way, apparently. Even though the extender is getting its internet over Wi-Fi from my router!! It does seem better though.

I check the connection speed through Netflix and it's always around 90mbps. I think the puck can only handle up to 100 anyway so it's as good it gets.

Re: Sky Stream constantly glitching

Playbook+66 — Sun, 22 Feb 2026 18:10:18 GMT

Ours has just been terrible since we got it constantly freezing. Netflix app keeps crashing you have to load another app first each time you load it. Wont be renewing my Sky subscription. My smart TV runs everything perfectly I will just stick with to go that.