https://helpforum.sky.com/t5/Sky-Stream/Stream-puck-is-rubbish/m-p/5100313#M60130 <P>What's the deal with the sky stream puck it randomly turns off during programs and randomly freezers so can select anything&nbsp;</P> Fri, 26 Sep 2025 21:38:02 GMT Lizo 2025-09-26T21:38:02Z https://helpforum.sky.com/t5/Sky-Stream/Stream-puck-is-rubbish/m-p/5100313#M60130 <P>What's the deal with the sky stream puck it randomly turns off during programs and randomly freezers so can select anything&nbsp;</P> Fri, 26 Sep 2025 21:38:02 GMT https://helpforum.sky.com/t5/Sky-Stream/Stream-puck-is-rubbish/m-p/5100313#M60130 Lizo 2025-09-26T21:38:02Z https://helpforum.sky.com/t5/Sky-Stream/Stream-puck-is-rubbish/m-p/5100342#M60131 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4488096">@Lizo</a>&nbsp;</P><P>&nbsp;</P><P>Sounds like poor connectivity between puck and broadband or low broadband speeds. Provide more information such as speed your puck is getting (check in netflix settings) and your isp etc and the community will do it's best to assist.</P><P>&nbsp;</P><P>I've got 2 glass units and 4 pucks and they are near flawless now (Though there have been issues with firmware and compabity issues with my EE kit etc).</P><P>&nbsp;</P><P>MikeAlanR</P> Fri, 26 Sep 2025 22:09:29 GMT https://helpforum.sky.com/t5/Sky-Stream/Stream-puck-is-rubbish/m-p/5100342#M60131 mikealanr 2025-09-26T22:09:29Z