Sky Puck not powering up

BBOwen — Fri, 26 Sep 2025 19:11:53 GMT

We've had this issue for a few weeks and have reset the puck nearly daily recently.

overnight the puck seems to fully power off. No white light, no response to controller etc. Ethernet light is on, so we know there is power going to the box.

Any suggestions/ do we need to get a replacement puck, and if so how?

Re: Sky Puck not powering up

mikealanr — Fri, 26 Sep 2025 19:21:24 GMT

Hi @BBOwen

Follow all the steps in this help article: https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck

If it doesn't work you will need to call sky for a replacement. On the last step click "No, I still need help" and you will be presented with contact options for sky.

MikeAlanR

topic Sky Puck not powering up in Sky Stream

Sky Puck not powering up

Re: Sky Puck not powering up