topic Re: Sky stream, puck crashing in Sky Stream

Sky stream, puck crashing

Jacks87 — Fri, 26 Sep 2025 12:43:49 GMT

Hi, we have sky broadband and tv and the sky stream puck keeps crashing while watching tv the only solution is to turn off and on at the mains, I have also tried hard and soft reset and consistently refresh the apps but the puck keeps crashing and also freezing. Have checked the speed it's receiving and it's 220 mbps so don't think it's a issue with broadband speed. It happens several times a day. Any help much appreciated.

Re: Sky stream, puck crashing

peter-marlow+1966 — Fri, 26 Sep 2025 13:13:07 GMT

Have you checked the speed the puck is getting through Netflix, open Netflix go to help open it and run check my network to see what speed you are getting

Re: Sky stream, puck crashing

peter-marlow+1966 — Fri, 26 Sep 2025 13:15:22 GMT

What is your broadband speed to the hub, and the more devices that you have connected to the Internet the weaker the signal is to each one, could be the wifi connection which is not that stable have you tried using an ethernet cable to connect the puck to the hub

Re: Sky stream, puck crashing

Jacks87 — Fri, 26 Sep 2025 13:51:13 GMT

Hi, thank you for your reply, sky puck is connected via ethernet cable, connection speed is 46.18 Mbps