https://helpforum.sky.com/t5/Sky-Stream/Black-screen-on-Netflix/m-p/5099350#M60039 <P>If my pouch has been off for several hours when I turn it on and try to watch Netflix I get a black screen. I can get round the problem by going to settings/system management/ refresh and update apps. I shouldn't have to do this on a daily basis. I have phoned Sky who were aware of the issue. They suggested I set my broadband connection to Ethernet as opposed to WiFi but that has made no difference. Any suggestions?</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 26 Sep 2025 08:46:24 GMT jaspat51 2025-09-26T08:46:24Z https://helpforum.sky.com/t5/Sky-Stream/Black-screen-on-Netflix/m-p/5099350#M60039 <P>If my pouch has been off for several hours when I turn it on and try to watch Netflix I get a black screen. I can get round the problem by going to settings/system management/ refresh and update apps. I shouldn't have to do this on a daily basis. I have phoned Sky who were aware of the issue. They suggested I set my broadband connection to Ethernet as opposed to WiFi but that has made no difference. Any suggestions?</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 26 Sep 2025 08:46:24 GMT https://helpforum.sky.com/t5/Sky-Stream/Black-screen-on-Netflix/m-p/5099350#M60039 jaspat51 2025-09-26T08:46:24Z