https://helpforum.sky.com/t5/Sky-Stream/Sky-glass-puck/m-p/5097903#M59975 <P>I did all the checks. WiFi &amp; broadband all good. It's really annoying&nbsp;</P> Thu, 25 Sep 2025 07:09:45 GMT cazzyp42 2025-09-25T07:09:45Z https://helpforum.sky.com/t5/Sky-Stream/Sky-glass-puck/m-p/5097672#M59973 <P>Sky glass puck keeps cutting out</P> Wed, 24 Sep 2025 19:45:00 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-glass-puck/m-p/5097672#M59973 cazzyp42 2025-09-24T19:45:00Z https://helpforum.sky.com/t5/Sky-Stream/Sky-glass-puck/m-p/5097896#M59974 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3491681">@cazzyp42</a>&nbsp;most likely a poor wifi connection to your Sky hub. To stream video you nedd a good wifi connection check yours by lookingat the network settings for the puck. Also run the network test in the Get Help menu of the Netflix app.&nbsp;</P> Thu, 25 Sep 2025 07:01:35 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-glass-puck/m-p/5097896#M59974 Chrisee 2025-09-25T07:01:35Z https://helpforum.sky.com/t5/Sky-Stream/Sky-glass-puck/m-p/5097903#M59975 <P>I did all the checks. WiFi &amp; broadband all good. It's really annoying&nbsp;</P> Thu, 25 Sep 2025 07:09:45 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-glass-puck/m-p/5097903#M59975 cazzyp42 2025-09-25T07:09:45Z https://helpforum.sky.com/t5/Sky-Stream/Sky-glass-puck/m-p/5098028#M59976 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3491681">@cazzyp42</a>&nbsp;wrote:<BR /><P>I did all the checks. WiFi &amp; broadband all good. It's really annoying&nbsp;</P><HR /></BLOCKQUOTE><P>What does "all good" mean? What speed was reported as being received by your puck on the Netflix network check?&nbsp;</P><P>Sky Stream pucks need a <STRONG><EM>stable and consistent minimum of 25Mbps</EM></STRONG> to have any chance of reliability.&nbsp;</P> Thu, 25 Sep 2025 08:58:48 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-glass-puck/m-p/5098028#M59976 BenJoBanjo 2025-09-25T08:58:48Z