https://helpforum.sky.com/t5/Sky-Stream/Puck-no-internet/m-p/5095563#M59757 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4484246">@Susan2322</a>&nbsp;wrote:<BR /><P>Puck is saying internet isn't connected when hub in is fine&nbsp;</P><HR /></BLOCKQUOTE><P>Try restarting the puck from the settings menu or turn it off at the wall for a minute then try again.&nbsp;</P><P>Toggle the WiFi on and off and reset the network settings on the puck. If that fails then try an ethernet cable. If it still doesn't work then you may have a failed network card inside the puck and will need to ring Sky to get it replaced.&nbsp;</P> Tue, 23 Sep 2025 09:49:57 GMT BenJoBanjo 2025-09-23T09:49:57Z https://helpforum.sky.com/t5/Sky-Stream/Puck-no-internet/m-p/5095487#M59750 <P>Puck is saying internet isn't connected when hub in is fine&nbsp;</P> Tue, 23 Sep 2025 08:26:36 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-no-internet/m-p/5095487#M59750 Susan2322 2025-09-23T08:26:36Z https://helpforum.sky.com/t5/Sky-Stream/Puck-no-internet/m-p/5095563#M59757 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4484246">@Susan2322</a>&nbsp;wrote:<BR /><P>Puck is saying internet isn't connected when hub in is fine&nbsp;</P><HR /></BLOCKQUOTE><P>Try restarting the puck from the settings menu or turn it off at the wall for a minute then try again.&nbsp;</P><P>Toggle the WiFi on and off and reset the network settings on the puck. If that fails then try an ethernet cable. If it still doesn't work then you may have a failed network card inside the puck and will need to ring Sky to get it replaced.&nbsp;</P> Tue, 23 Sep 2025 09:49:57 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-no-internet/m-p/5095563#M59757 BenJoBanjo 2025-09-23T09:49:57Z