https://helpforum.sky.com/t5/Sky-Stream/Returning-a-faulty-puck/m-p/5095286#M59729 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4484057">@Des47</a>&nbsp;</P><P>&nbsp;</P><P>Yes. You will receive a complete new puck with new remote and cables. Old cables and remote need returning. See: <A href="https://www.sky.com/help/articles/return-sky-glass-sky-stream-puck" target="_blank">https://www.sky.com/help/articles/return-sky-glass-sky-stream-puck</A></P><P>&nbsp;</P><P>MikeAlanR</P> Mon, 22 Sep 2025 21:29:36 GMT mikealanr 2025-09-22T21:29:36Z https://helpforum.sky.com/t5/Sky-Stream/Returning-a-faulty-puck/m-p/5095247#M59727 <P>I have been asked to return a faulty puck. DPD are arranging it and will bring a new puck. Do I have to return any cables and handset?</P> Mon, 22 Sep 2025 20:49:14 GMT https://helpforum.sky.com/t5/Sky-Stream/Returning-a-faulty-puck/m-p/5095247#M59727 Des47 2025-09-22T20:49:14Z https://helpforum.sky.com/t5/Sky-Stream/Returning-a-faulty-puck/m-p/5095286#M59729 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4484057">@Des47</a>&nbsp;</P><P>&nbsp;</P><P>Yes. You will receive a complete new puck with new remote and cables. Old cables and remote need returning. See: <A href="https://www.sky.com/help/articles/return-sky-glass-sky-stream-puck" target="_blank">https://www.sky.com/help/articles/return-sky-glass-sky-stream-puck</A></P><P>&nbsp;</P><P>MikeAlanR</P> Mon, 22 Sep 2025 21:29:36 GMT https://helpforum.sky.com/t5/Sky-Stream/Returning-a-faulty-puck/m-p/5095286#M59729 mikealanr 2025-09-22T21:29:36Z