https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-Red-light-issue/m-p/5094485#M59658 <P>One of our 3 sky pucks has developed a fault.</P><P>Red light stays on, After a hard reset it will work for 10-15 minutes and will then switch off and go back to a red light.</P><P>Sometimes displays software update error and will go through motions of installing update which says successfull, Then will restart and go back to red light. Been doing this for the last 3 weeks, Tried numerous re-sets, set ups but nothing works&nbsp;</P> Mon, 22 Sep 2025 11:54:13 GMT Megamicrofish 2025-09-22T11:54:13Z https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-Red-light-issue/m-p/5094485#M59658 <P>One of our 3 sky pucks has developed a fault.</P><P>Red light stays on, After a hard reset it will work for 10-15 minutes and will then switch off and go back to a red light.</P><P>Sometimes displays software update error and will go through motions of installing update which says successfull, Then will restart and go back to red light. Been doing this for the last 3 weeks, Tried numerous re-sets, set ups but nothing works&nbsp;</P> Mon, 22 Sep 2025 11:54:13 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-Red-light-issue/m-p/5094485#M59658 Megamicrofish 2025-09-22T11:54:13Z https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-Red-light-issue/m-p/5094488#M59659 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4264508">@Megamicrofish</a>&nbsp; Give Sky a call</P> Mon, 22 Sep 2025 11:55:44 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-Red-light-issue/m-p/5094488#M59659 GD1 2025-09-22T11:55:44Z