topic Re: I have an activation code for my puck but nothing is happening in Sky Stream

Pucks have arrived before recorded as dispatched!

Garr1eL — Sat, 20 Sep 2025 06:26:29 GMT

Ordered 2 additional pucks 18/09 both arrived 19/09 fantastic right!

Actually no it's not, as both pucks are showing on the system as awaiting dispatch they are not recorded against my account so can't be activated or linked. Skys advice wait a day or so! Maybe I could use them as coasters until then! 😂

Sky Puck - No Subscription

Gregadethhh — Wed, 06 Aug 2025 13:07:59 GMT

Just received my Sky Puck today after purchasing Sky Stream from a Sky store on Monday. I've followed all the on-screen instructions, including activating it but I just get the message "No Subscription".

When I check my MySky it shows my Sky Ultimate TV is activated, the puck appears in my devices list. I've restarted the puck several times, including removing mains power for 15 minutes but still get the same error message.

Tried to call Sky but just got an automated response with a text message linking to Sky's online help which hasn't been helpful so far!

Re: Pucks have arrived before recorded as dispatched!

Garr1eL — Sat, 20 Sep 2025 06:32:08 GMT

Posted in wrong forum apologies.

Re: Pucks have arrived before recorded as dispatched!

GD1 — Sat, 20 Sep 2025 07:20:30 GMT

@Garr1eL Post moved

I have an activation code for my puck but nothing is happening

JamesLeaver — Sat, 20 Sep 2025 13:09:46 GMT

I have had a Sky Streaming puck delivered and I have the code to activate it but nothing is happening - the status of the puck on the Sky account is awaiting delivery and I can get no sense from the bot and apparently Sky Glass / TV help messaging service is not available even though it says it should be at this time - can anyone help?

Re: I have an activation code for my puck but nothing is happening

JamesLeaver — Sat, 20 Sep 2025 13:11:18 GMT

I'm stuck on the Let's link your account for reference

Re: I have an activation code for my puck but nothing is happening

Poshbob — Sat, 20 Sep 2025 14:37:04 GMT

I'm having the same issue, sky bot is absolutely useless.

Re: I have an activation code for my puck but nothing is happening

peter-marlow+1966 — Sat, 20 Sep 2025 15:20:20 GMT

Have you opened the manage devices in your my sky app because that's where you put the code to link the device to your account

Re: I have an activation code for my puck but nothing is happening

JamesLeaver — Sat, 20 Sep 2025 15:54:08 GMT

Yes I'm inputting the code but nothing happens after that... at all. I'm thinking it might be because Sky have not recognised the puck has been delivered yet.

Re: I have an activation code for my puck but nothing is happening

Malacath — Sat, 20 Sep 2025 16:21:47 GMT

I'm having the same problem. The my orders section says its waiting dispatch even though I received the puck today.

I can't activate the puck. It's just a useless paperweight at the moment.

I spoke to sky who escalated it. He said he would contact me later today. As its now 1720 and still haven't heard anything I don't think it's going to be fixed today.

Re: Pucks have arrived before recorded as dispatched!

Malacath — Sat, 20 Sep 2025 17:26:00 GMT

I have the same problem

I phoned sky and they told me it's happened to a lot of people. When I asked how long it will take to fix,the said it could take up to 5 days.

Re: I have an activation code for my puck but nothing is happening

Poshbob — Sat, 20 Sep 2025 17:26:29 GMT

I've been told to wait 48hours when I spoke to Sky 2 hours ago.

Re: I have an activation code for my puck but nothing is happening

Malacath — Sat, 20 Sep 2025 17:29:25 GMT

He phoned me back about an hour ago. He said the tech team told him it's happening to a lot of people and could take up to 5 days to fix. I hope it's not that long.

Sky Puck Not activating

Drivingmenuts — Sat, 20 Sep 2025 21:30:27 GMT

Need help. Puck status still says out for delivery, can't activate, tried later, every 4 hours now 22.30 and still not working, can't get though to sky on phone, hard reset 3 times, I have whole home and 2 other pucks for over a year just wanted to add one more! Did I just waste £40?

Re: Sky Puck Not activating

mikealanr — Sat, 20 Sep 2025 21:33:53 GMT

Hi @Drivingmenuts

Unfortunately as we are fellow customers there isnt much we can do. It's likely going to need someone at skys end to force the status to delivered.

At what stage Re you getting stuck? I.e. when you have plugged your puck in and joined WiFi etc? Do you get the screen with a code to enter at sky.com/activate ?

MikeAlanR

Re: Sky Puck Not activating

Drivingmenuts — Sat, 20 Sep 2025 21:43:47 GMT

Thanks for the rapid reply, yep I get to the activation code but nothing happens. Tried a few times now but I think it's the delivery status stuck that's not allowing me to register. Do you have any shortcuts to getting a sky human to help please? Tried calling but after selecting a music option on hold and waiting ages, I gave up. Way too painful.

Re: Sky Puck Not activating

Malacath — Sun, 21 Sep 2025 05:19:50 GMT

I have the same problem. Sky support told me it's happening to a lot of people. When I asked how long I have to wait for a fix, he said up to 5 days.

Re: Pucks have arrived before recorded as dispatched!

Garr1eL — Sun, 21 Sep 2025 08:20:14 GMT

Thanks

Ive called them again this morning and as you said it's something they are aware of now, agent has raised the form to hopefully get resolved. They should at least waive the set up fee.

SKY STREAMING PUCK

ALM84 — Sun, 21 Sep 2025 08:25:31 GMT

I made the decision to move from sky q to stream after getting home from work to no satellite signal on Friday due to scaffolding which is going to be up for another month at least.

Sky pucks arrived yesterday which was well ahead of schedule as the tracking said Tuesday so I was pleasantly surprised that they arrived so quickly. I am getting as far as the part to link my account & put the 6 digit code in and it isn't going any further. I spoke to sky who have raised it with the relevant teams and have escalated it....no idea how long this will take and I am now without services unless I hook up my sky q box again which I feel is a waste of time if the issue will likely be rectified in a day or so. I've reset it a couple of times and get to the same stage each time!

Has anyone had this issue? Is it because the pucks can't be activated until the delivery status changes to delivered?

Re: SKY STREAMING PUCK

BenJoBanjo — Sun, 21 Sep 2025 08:36:10 GMT

@ALM84

It seems to be a 'thing' with puck delivery/activation at the moment. Several people are experiencing similar. You'll just need to wait for Sky to sort it I'm afraid.