topic Re: Winding me up already in Sky Stream

Winding me up already

Fabien2000 — Fri, 19 Sep 2025 21:24:27 GMT

Got my stream puck yesterday, plugged in and set up and now whenever I select a channel the box freezes instantly and will not let me input anything or play the channel. Reset to factory to try and get it working and now it's freezing on the set up pages. Not a great start to be honest...living up to the classic sky reputation. Unless it's fixed soon I'll be cancelling and moving to a competitor whose service will work as it should.

Re: Winding me up already

peter-marlow+1966 — Sat, 20 Sep 2025 08:44:45 GMT

You need to ring sky now, as you should never do a factory reset without being on the phone with a sky advisor and they are taking you through it, only they can tell you to do a factory reset as it will remove you account details from the puck, factory reset is for clearing your details if you are sending it back for a replacement r

or you are selling

Re: Winding me up already

peter-marlow+1966 — Sat, 20 Sep 2025 08:46:30 GMT

If it freezing then you don't have enough broadband speed to the puck or a bad wifi connection try connecting it with an ethernet cable it more stable