https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-box-keeps-freezing/m-p/5092309#M59419 <P>How is the puck&nbsp; connected&nbsp; to the Internet ? If you&nbsp; can connect it with&nbsp; an ethernet cable more stable, also what&nbsp; is your&nbsp; broadband speed to the puck, you can find this out by opening Netflix going to help opening that and running check my network to see what speed your are getting,&nbsp; also the more devices that you have connected to the Internet the weaker the signal is to each one, sky say to watch hd channels you need&nbsp; a minimum broadband speed of 25mps and to watch uhd channels you need&nbsp; a minimum of 35mps, I&nbsp; am&nbsp; on sky gigafast broadband 900mps i&nbsp; have 2 55inch sky glass tvs and a puck,&nbsp; sky live camera&nbsp; and a&nbsp; very busy&nbsp; household games consoles laptops tablet, freesat box, smart meter, 3 mobile phones alexers and no problems at all&nbsp;</P> Sat, 20 Sep 2025 08:39:51 GMT peter-marlow+1966 2025-09-20T08:39:51Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-box-keeps-freezing/m-p/5092240#M59406 <P>Has anyone else had issues with Sky stream box freezing all the time. We are constantly having to unplug. We have sky broadband too so either way it's an issue with sky! &nbsp;It's driving me crazy!&nbsp;</P> Sat, 20 Sep 2025 06:56:01 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-box-keeps-freezing/m-p/5092240#M59406 Sarah+Swann 2025-09-20T06:56:01Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-box-keeps-freezing/m-p/5092309#M59419 <P>How is the puck&nbsp; connected&nbsp; to the Internet ? If you&nbsp; can connect it with&nbsp; an ethernet cable more stable, also what&nbsp; is your&nbsp; broadband speed to the puck, you can find this out by opening Netflix going to help opening that and running check my network to see what speed your are getting,&nbsp; also the more devices that you have connected to the Internet the weaker the signal is to each one, sky say to watch hd channels you need&nbsp; a minimum broadband speed of 25mps and to watch uhd channels you need&nbsp; a minimum of 35mps, I&nbsp; am&nbsp; on sky gigafast broadband 900mps i&nbsp; have 2 55inch sky glass tvs and a puck,&nbsp; sky live camera&nbsp; and a&nbsp; very busy&nbsp; household games consoles laptops tablet, freesat box, smart meter, 3 mobile phones alexers and no problems at all&nbsp;</P> Sat, 20 Sep 2025 08:39:51 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-box-keeps-freezing/m-p/5092309#M59419 peter-marlow+1966 2025-09-20T08:39:51Z