topic Re: Sky puck freezes in Sky Stream

Sky puck freezes

Solraymarg — Wed, 17 Sep 2025 08:37:32 GMT

One of my sky pucks keeps freezing and or crashes. I've unplugged it for various lengths of time from 30 seconds to 30 minutes. I've reset to factory settings, updated software, but it still freezes after a few minutes. Ive tried swapping it out for a working puck and all works fine. I've tried the puck in another location, same problems occur. I've tried calling sky, but get referred back to here. Fair to say that I'm now at my wits end

Re: Sky puck freezes

lettice — Wed, 17 Sep 2025 08:55:20 GMT

Would suggest from your location moving of the puck, you may have a faulty puck.

You will need to persevere with calling Sky for this.

You can call on 150 from a Sky Talk Line or Sky Mobile.
If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home
Scroll down and click on ‘Need more help’ and it provides a 0333 number.
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to.

Some of the quieter times to ring are early morning or late evening.

Re: Sky puck freezes

Solraymarg — Wed, 17 Sep 2025 10:11:44 GMT

That didn't work, message said you have not been given access to this number. I tried WhatsApp, was put in a queue for broadband 🤷‍♂️ Still running around in circles after more than two hours without any success. I don't know what else I can do

Re: Sky puck freezes

Solraymarg — Thu, 18 Sep 2025 19:40:29 GMT

Finally received a replacement puck, all previous problems no longer present