topic Re: Streaming puck not working in Sky Stream

Streaming puck not working

SuJen — Thu, 18 Sep 2025 10:53:48 GMT

I have just had sky connected and my streaming puck is not updating or working at all, it has been showing as updating with 0% status for roughly 2hrs after initial install! They said to switch it off and on again this hasn't worked. Is there any other advice on how long it should take to get set up?

Re: Streaming puck not working

BenJoBanjo — Thu, 18 Sep 2025 10:56:17 GMT

@SuJen wrote:
I have just had sky connected and my streaming puck is not updating or working at all, it has been showing as updating with 0% status for roughly 2hrs after initial install! They said to switch it off and on again this hasn't worked. Is there any other advice on how long it should take to get set up?

Connect it to your router with an ethernet cable to allow the update to complete. You can then revert to WiFi.

Re: Streaming puck not working

lettice — Thu, 18 Sep 2025 11:14:54 GMT

@SuJen

a few customers have been suffering from this problem or similar of late.

Sky are aware some customers are having this issue and have previously said it was fixed for some a month or so back.

Try the following;

Reboot your broadband router.

Leave the puck off power for ten minutes or more, then go through this process;

Hold down the Standby button on your puck for 30 seconds or longer, only then turn it back on at the mains while still holding the button.

Once the on screen menus are showing, release the button.

Leave the puck powered on and connected with an ethernet cable if you can or wifi if you cannot for one hour or longer.

Press the Standby button on your Sky Stream remote.

Turn the puck off at the mains, then straight back on again.

It should then hopefully progress with the update.

Re: Streaming puck not working

SuJen — Thu, 18 Sep 2025 15:05:18 GMT

Thank you for all your suggestions! Nothing worked unfortunately so sky are sending another device out 👍🏻