topic Re: Sky puck in Sky Stream

Sky puck

Grommet — Tue, 16 Sep 2025 18:18:35 GMT

I have just taken custody of the equipment in the last 24 hours and have had to reset the puck about 8 times due to freezing. The remote at this time is unresponsive and when it does work, it does not allow you to access the settings menu. Not a good start to a new contract. Please could someone contact me and assist with the matter

Re: Sky puck

peter-marlow+1966 — Tue, 16 Sep 2025 19:03:14 GMT

You are not talking to sky on here we are all fellow customers on here like yourself, you could try turning off the puck at the mains for about 10 minutes and turning back on to see if that works or you could call sky about this issue

Re: Sky puck

Grommet — Tue, 16 Sep 2025 19:40:53 GMT

Hi thanks for your reply I have done all those but I will leave the bloody thing unplugged over night and retry tomorrow. Trying to speak to someone from Sky that is not a Bot, I have to say, I find extremely difficult