topic Re: Service in Sky Stream

Service

KenG2 — Tue, 16 Sep 2025 14:20:18 GMT

I have just purchased Sky Stream 2 weeks ago and 3 different nights I have had "A Technial Error" and this means I cannot access the TV. It is nothing to do with my Broadband as the sevice is top quality on other items in the house such as mobile phones.

I have also noticed I cannot Fast Forward or Pause on any apps. is this normal?

Re: Service

peter-marlow+1966 — Tue, 16 Sep 2025 17:49:48 GMT

To fast on apps like itvx you have to subscribe to the app, add skipping is only for sky channels add skipping is not applicable to the apps to fast forward on the app you will need to subscribe to each one

Re: Service

peter-marlow+1966 — Tue, 16 Sep 2025 17:51:42 GMT

What speed is your broadband to the router, and how is your puck connected to the Internet, if you are using wifi, to connect then if you can use an ethernet cable it more stable and reliable than WiFi

Re: Service

MarkGoldsmith — Tue, 16 Sep 2025 17:52:16 GMT

@peter-marlow+1966 wrote:
To fast on apps like itvx you have to subscribe to the app, add skipping is only for sky channels add skipping is not applicable to the apps to fast forward on the app you will need to subscribe to each one

@peter-marlow+1966 thats wrong.

Ad skipping allows you to fast forward on ITV X, the Channel 5 app and the Channel 4 app.

Re: Service

peter-marlow+1966 — Tue, 16 Sep 2025 17:55:38 GMT

I have a subscription to itvx and and paramount plus for add free viewing and the itvx advert also says to go add free subscribe to the service at£5.99 a month

Re: Service

peter-marlow+1966 — Tue, 16 Sep 2025 17:58:21 GMT

And here is the proof

on the itvx website

Re: Service

MarkGoldsmith — Tue, 16 Sep 2025 17:59:31 GMT

@peter-marlow+1966 wrote:
I have a subscription to itvx and and paramount plus for add free viewing and the itvx advert also says to go add free subscribe to the service at£5.99 a month

Well ITV X are hardly going to advertise the Sky ad-skipping pack for Glass/Stream are they? 😀

Its all in the Sky Help documentation for ad skipping.

Re: Service

MarkGoldsmith — Tue, 16 Sep 2025 18:04:45 GMT

@peter-marlow+1966 wrote:
And here is the proof
on the itvx website

But the ITV X website has got nothing to do with Sky's ad-skipping pack for Stream/Glass. All information about sky's services is on the Sky website, which should probably be the primary source of information for the community

https://www.sky.com/help/articles/ad-skipping-sky-glass

Re: Service

peter-marlow+1966 — Tue, 16 Sep 2025 18:04:49 GMT

Netflix premium package add free ,disney plus premium package add free all through sky paramount plus £2.99 add free amazon prime £2.99 add free

Re: Service

MarkGoldsmith — Tue, 16 Sep 2025 18:06:45 GMT

@KenG2 wrote:
I have just purchased Sky Stream 2 weeks ago and 3 different nights I have had "A Technial Error" and this means I cannot access the TV. It is nothing to do with my Broadband as the sevice is top quality on other items in the house such as mobile phones.
I have also noticed I cannot Fast Forward or Pause on any apps. is this normal?

@KenG2 You should certainly be able to pause on any app ( and fast forward except the ads).

Have you tried a reboot?

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.

Re: Service

MarkGoldsmith — Tue, 16 Sep 2025 18:07:14 GMT

@peter-marlow+1966 wrote:
Netflix premium package add free ,disney plus premium package add free all through sky paramount plus £2.99 add free amazon prime £2.99 add free

Not sure how that is relevant to the OPs problems mentioned.

Re: Service

peter-marlow+1966 — Tue, 16 Sep 2025 18:35:02 GMT

Because he said he couldn't fast forward or pause on any of the app

Re: Service

MarkGoldsmith — Tue, 16 Sep 2025 18:54:34 GMT

@peter-marlow+1966 wrote:
Because he said he couldn't fast forward or pause on any of the app

Yes but you can fast forward through shows without needing to upgrade to remove ads. There is no specific mention of only being able to fast forward through ads.

Re: Service

Jon34 — Tue, 16 Sep 2025 20:18:13 GMT

Yes you should be able to pause on any app or channel.

There's the odd occasion where it won't work in a channel if it's been paused for a while, you'll also miss the start of the next show and this seems to be the norm.

The ideal way is to use watch from start as this will play the program stream and not the channel stream.

Add skipping works with the likes of channel 4 itvx 5 etc, but only when using them via the sky pucks

So you don't need to buy it X premium, unless you want their exclusive content