https://helpforum.sky.com/t5/Sky-Stream/Puck-not-getting-past-activation-after-a-reset/m-p/5087246#M59125 Thought that would be the case will do it tomorrow as working tonight cheers for the help Tue, 16 Sep 2025 12:25:18 GMT Metal_ed 2025-09-16T12:25:18Z https://helpforum.sky.com/t5/Sky-Stream/Puck-not-getting-past-activation-after-a-reset/m-p/5087183#M59117 Iv had to reset my puck as it was flashing white for over 30 mins so I did the whole unplug press power button and wait for flashing lights now my remote wont link/unlink And I skip then the puck wont connect to my active sky account Tue, 16 Sep 2025 11:26:16 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-not-getting-past-activation-after-a-reset/m-p/5087183#M59117 Metal_ed 2025-09-16T11:26:16Z https://helpforum.sky.com/t5/Sky-Stream/Puck-not-getting-past-activation-after-a-reset/m-p/5087189#M59118 To top it off it now wont go past the rainbow line in the middle of the screen 🤦‍<span class="lia-unicode-emoji" title=":male_sign:">♂️</span> Tue, 16 Sep 2025 11:33:54 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-not-getting-past-activation-after-a-reset/m-p/5087189#M59118 Metal_ed 2025-09-16T11:33:54Z https://helpforum.sky.com/t5/Sky-Stream/Puck-not-getting-past-activation-after-a-reset/m-p/5087213#M59119 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4477942">@Metal_ed</a>&nbsp; You'll need to call Sky to assista as doing a full reset like that can cause account issues.</P> Tue, 16 Sep 2025 11:54:57 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-not-getting-past-activation-after-a-reset/m-p/5087213#M59119 GD1 2025-09-16T11:54:57Z https://helpforum.sky.com/t5/Sky-Stream/Puck-not-getting-past-activation-after-a-reset/m-p/5087246#M59125 Thought that would be the case will do it tomorrow as working tonight cheers for the help Tue, 16 Sep 2025 12:25:18 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-not-getting-past-activation-after-a-reset/m-p/5087246#M59125 Metal_ed 2025-09-16T12:25:18Z