topic Re: Problems with my sky puck in Sky Stream https://helpforum.sky.com/t5/Sky-Stream/Problems-with-my-sky-puck/m-p/5087040#M59105 <P>I've checked all</P><P>of that and the connection is perfectly fine&nbsp;</P> Tue, 16 Sep 2025 09:14:06 GMT Michaelahall 2025-09-16T09:14:06Z Problems with my sky puck https://helpforum.sky.com/t5/Sky-Stream/Problems-with-my-sky-puck/m-p/5087029#M59102 <P>Hello I have been having problems with my sky puck loading anything apart from YouTube&nbsp;</P> Tue, 16 Sep 2025 09:08:30 GMT https://helpforum.sky.com/t5/Sky-Stream/Problems-with-my-sky-puck/m-p/5087029#M59102 Michaelahall 2025-09-16T09:08:30Z Re: Problems with my sky puck https://helpforum.sky.com/t5/Sky-Stream/Problems-with-my-sky-puck/m-p/5087038#M59104 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4477781">@Michaelahall</a>&nbsp;wrote:<BR /><P>Hello I have been having problems with my sky puck loading anything apart from YouTube&nbsp;</P><HR /></BLOCKQUOTE><P>Have you checked your broadband connection? Tried rebooting the puck?</P><P>Find the speed your puck is actually receiving by opening the Netflix app, navigate to the get help menu and run a network check.&nbsp;</P><P>A Stream puck needs a constant and stable connection to Sky's servers to function. That speed needs to be a minumum of 25Mbps ideally.&nbsp;</P> Tue, 16 Sep 2025 09:12:02 GMT https://helpforum.sky.com/t5/Sky-Stream/Problems-with-my-sky-puck/m-p/5087038#M59104 BenJoBanjo 2025-09-16T09:12:02Z Re: Problems with my sky puck https://helpforum.sky.com/t5/Sky-Stream/Problems-with-my-sky-puck/m-p/5087040#M59105 <P>I've checked all</P><P>of that and the connection is perfectly fine&nbsp;</P> Tue, 16 Sep 2025 09:14:06 GMT https://helpforum.sky.com/t5/Sky-Stream/Problems-with-my-sky-puck/m-p/5087040#M59105 Michaelahall 2025-09-16T09:14:06Z Re: Problems with my sky puck https://helpforum.sky.com/t5/Sky-Stream/Problems-with-my-sky-puck/m-p/5087077#M59107 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4477781">@Michaelahall</a>&nbsp;wrote:<BR /><P>I've checked all</P><P>of that and the connection is perfectly fine&nbsp;</P><HR /></BLOCKQUOTE><P>Are you connected via WiFi or ethernet?&nbsp;</P> Tue, 16 Sep 2025 09:36:41 GMT https://helpforum.sky.com/t5/Sky-Stream/Problems-with-my-sky-puck/m-p/5087077#M59107 BenJoBanjo 2025-09-16T09:36:41Z