https://helpforum.sky.com/t5/Sky-Stream/Initial-Set-Up/m-p/5086965#M59100 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_6049.png" style="width: 828px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/113079iED33A9E6FB2E74F3/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_6049.png" alt="IMG_6049.png" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_6048.jpeg" style="width: 1576px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/113078i898EF161987DA42D/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_6048.jpeg" alt="IMG_6048.jpeg" /></span></P><P> </P><P>Set up broadband fine this morning however cannot Set up TV - try linking account with activation code but nothing happens (see screenshot of the outcome of putting code in - we don't have glass TV so I don't know what it means) and then the TV a set up just sends me back to the beginning of the TV stream set up again??? The bot says I have not active TV subscription and I cannot speak with a human?! Please help&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 16 Sep 2025 08:35:00 GMT AnnMD86 2025-09-16T08:35:00Z https://helpforum.sky.com/t5/Sky-Stream/Initial-Set-Up/m-p/5086965#M59100 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_6049.png" style="width: 828px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/113079iED33A9E6FB2E74F3/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_6049.png" alt="IMG_6049.png" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_6048.jpeg" style="width: 1576px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/113078i898EF161987DA42D/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_6048.jpeg" alt="IMG_6048.jpeg" /></span></P><P> </P><P>Set up broadband fine this morning however cannot Set up TV - try linking account with activation code but nothing happens (see screenshot of the outcome of putting code in - we don't have glass TV so I don't know what it means) and then the TV a set up just sends me back to the beginning of the TV stream set up again??? The bot says I have not active TV subscription and I cannot speak with a human?! Please help&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 16 Sep 2025 08:35:00 GMT https://helpforum.sky.com/t5/Sky-Stream/Initial-Set-Up/m-p/5086965#M59100 AnnMD86 2025-09-16T08:35:00Z https://helpforum.sky.com/t5/Sky-Stream/Initial-Set-Up/m-p/5087034#M59103 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4477720">@AnnMD86</a>&nbsp;</P><P>It's possible you've been sent a refurbished puck which wasn't completely factory reset after its previous owner.&nbsp;</P><P>Try following the troubleshooting on this page and see if it can help clear the issue and get you connected:</P><P><A href="https://www.sky.com/help/sky-tv/sky-tv-stream/setting-up-sky-stream/articles/setting-up-sky-glass-help" target="_self">https://www.sky.com/help/sky-tv/sky-tv-stream/setting-up-sky-stream/articles/setting-up-sky-glass-help</A>&nbsp;</P> Tue, 16 Sep 2025 09:10:37 GMT https://helpforum.sky.com/t5/Sky-Stream/Initial-Set-Up/m-p/5087034#M59103 BenJoBanjo 2025-09-16T09:10:37Z