https://helpforum.sky.com/t5/Sky-Stream/Netflix/m-p/5086596#M59050 <P>I am new to sky stream.when I click on netflix it says app not currently available.I have a pre existing netflix account.I no longer need the latter account.how do I proceed.Thanks.</P> Mon, 15 Sep 2025 19:38:54 GMT Smr2 2025-09-15T19:38:54Z https://helpforum.sky.com/t5/Sky-Stream/Netflix/m-p/5086596#M59050 <P>I am new to sky stream.when I click on netflix it says app not currently available.I have a pre existing netflix account.I no longer need the latter account.how do I proceed.Thanks.</P> Mon, 15 Sep 2025 19:38:54 GMT https://helpforum.sky.com/t5/Sky-Stream/Netflix/m-p/5086596#M59050 Smr2 2025-09-15T19:38:54Z https://helpforum.sky.com/t5/Sky-Stream/Netflix/m-p/5086622#M59053 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4477470">@Smr2</a>&nbsp;</P><P>&nbsp;</P><P>When you sign into netflix with your existing account it will tell netflix that sky are taking over the billing element of the account. See: <A href="https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix" target="_blank">https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix</A>.</P><P>&nbsp;</P><P>However it sounds like you can't get as far as opening the app? Try unplugging your puck for at least 2 minutes and trying again. If that doesn't work go to settings &gt; system management&gt; resets and updates &gt; refresh apps. Note this can take up to 24 hours to complete.</P><P>&nbsp;</P><P>Failing that you may need to do a reset. But the usual advice here is to only do this with the assistance of Sky.</P><P>&nbsp;</P><P>MikeAlanR</P><P>&nbsp;</P> Mon, 15 Sep 2025 20:05:17 GMT https://helpforum.sky.com/t5/Sky-Stream/Netflix/m-p/5086622#M59053 mikealanr 2025-09-15T20:05:17Z