https://helpforum.sky.com/t5/Sky-Stream/Link-your-account/m-p/5086287#M59015 <P>Two things.</P> <P>&nbsp;</P> <P>Is this a Sky Glass TV or a Sky Stream box?</P> <P>&nbsp;</P> <P><SPAN>try entering the code at </SPAN><A class="link__Element-sc-f1ji6g-0 kHqJSn" style="font-family: inherit; -webkit-tap-highlight-color: transparent; -webkit-text-size-adjust: 100%;" href="https://www.sky.com/productsettings/streaming-tv/activate" data-test-id="base-link" data-tracking-description="link" target="_blank">sky.com/activate</A><SPAN>.</SPAN></P> <P><SPAN>Make sure you are logged into your Sky id when doing so.</SPAN></P> <P><SPAN>You may need to refresh &nbsp;your browser cache to do so, or try in another browser.</SPAN></P> <P>&nbsp;</P> <P>Secondly, did you perform a factory reset from within your Sky Glass/Stream settings.</P> <P>It is not recommended to do a factory reset, unless Sky have asked you to do so or you are on a chat/call with Sky while doing so.</P> <P>It can cause ongoing account issues and only Sky themselves on a call can resolve this.</P> Mon, 15 Sep 2025 14:51:12 GMT lettice 2025-09-15T14:51:12Z https://helpforum.sky.com/t5/Sky-Stream/Link-your-account/m-p/5086277#M59011 <P>I've reset the sky tv due to some apps failing to open recently. I've got to the point were it's asking to "link your account". When I use the QR code or the https address it takes me to a sky page that I don't have access to. Any ideas.</P> Mon, 15 Sep 2025 14:43:55 GMT https://helpforum.sky.com/t5/Sky-Stream/Link-your-account/m-p/5086277#M59011 KF5 2025-09-15T14:43:55Z https://helpforum.sky.com/t5/Sky-Stream/Link-your-account/m-p/5086287#M59015 <P>Two things.</P> <P>&nbsp;</P> <P>Is this a Sky Glass TV or a Sky Stream box?</P> <P>&nbsp;</P> <P><SPAN>try entering the code at </SPAN><A class="link__Element-sc-f1ji6g-0 kHqJSn" style="font-family: inherit; -webkit-tap-highlight-color: transparent; -webkit-text-size-adjust: 100%;" href="https://www.sky.com/productsettings/streaming-tv/activate" data-test-id="base-link" data-tracking-description="link" target="_blank">sky.com/activate</A><SPAN>.</SPAN></P> <P><SPAN>Make sure you are logged into your Sky id when doing so.</SPAN></P> <P><SPAN>You may need to refresh &nbsp;your browser cache to do so, or try in another browser.</SPAN></P> <P>&nbsp;</P> <P>Secondly, did you perform a factory reset from within your Sky Glass/Stream settings.</P> <P>It is not recommended to do a factory reset, unless Sky have asked you to do so or you are on a chat/call with Sky while doing so.</P> <P>It can cause ongoing account issues and only Sky themselves on a call can resolve this.</P> Mon, 15 Sep 2025 14:51:12 GMT https://helpforum.sky.com/t5/Sky-Stream/Link-your-account/m-p/5086287#M59015 lettice 2025-09-15T14:51:12Z