topic Puck not at registered address in Sky Stream

Puck not at registered address

Jamiedr71 — Mon, 15 Sep 2025 10:30:44 GMT

Received a mail from Sky on 11th September about my luck being used outside of the registered address when they are both in my registered property. Anyone else receives this and what action do I need to take as can never get through to Sky on the phone and they want to charge an additional £26!!

Re: Puck not at registered address

Mark39 — Mon, 15 Sep 2025 12:20:14 GMT

You'll need to give Sky a call to explain.

Re: Puck not at registered address

TimmyBGood — Mon, 15 Sep 2025 13:14:32 GMT

@Jamiedr71

And ideally have a reason why they appear to be behind different IP addresses.