topic Re: UHD missing from some programmes but not others in Sky Stream

UHD missing from some programmes but not others

maharaja — Wed, 29 Jan 2025 15:33:42 GMT

Hello

Started watching The Last Of Us in UHD HDR last night, worked perfectly.

This afternoon I turned the box on and some episodes are listed as UHD HDR but others are listed as UHD and some even just HD.

Any ideas?

Thank you

Re: UHD missing from some programmes but not others

Mr+Flibbles+86 — Thu, 30 Jan 2025 11:16:20 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: UHD missing from some programmes but not others

GRS67 — Mon, 15 Sep 2025 09:37:07 GMT

@maharaja wrote:
Hello

Started watching The Last Of Us in UHD HDR last night, worked perfectly.

This afternoon I turned the box on and some episodes are listed as UHD HDR but others are listed as UHD and some even just HD.

Any ideas?

Thank you

As a recent new subscriber to Sky Stream I've noticed a similar issue

I have a UHD /Dolby Atmos Add on and some shows in UHD will as you said show UHD and other episodes won't

There's also a issue with some listed as UHD and HDR whilst others have HDR missing

A solution I've found is to simply turn off the Puck and turn it back on, this resets all correct UHD /HDR information to the programe episodes

The one caveat is that there are certain episodes of programmes that do appear to be missing the HDR content, I've noticed several in 'Game of Thrones'