topic Re: No sky tv in Sky Stream

No sky tv

J_J — Sun, 14 Sep 2025 17:49:28 GMT

Sky puck fault for a week now and just keep getting told that back office team are investigating the fault.
takes an hour of my time just to get through on the phone.
terrible customer service

Re: No sky tv

mikealanr — Sun, 14 Sep 2025 21:03:07 GMT

Hi @J_J

Your just telling other sky customers. You haven't given any information on what the fault is? Many members of the community have seen most issues and had to deal with various processes to get up and running ourselves. So if you give us some more information we may be able to help.

Alternatively you can make. Formal complaint to sky: https://www.sky.com/help/articles/how-to-make-a-complaint

MikeAlanR

Re: No sky tv

J_J — Mon, 15 Sep 2025 08:35:13 GMT

Sorry, came home to find sky puck not working and code on tv screen asking me to sign back in using a QR code and the number displayed but it doesn't work.
contacted sky and they said that my account has been accidentally closed but don't know how.

they have sent it now for back office but told me on phone it could take weeks before sorted.
just doesn't seem feasible.