topic Re: Sky stream uhd freezing in Sky Stream

Sky stream uhd freezing

Sbl15789 — Sun, 14 Sep 2025 16:00:27 GMT

How do we collectively complain about sky stream so that sly actually listens rather than giving us 20 minutes of scripted support by someone who doesn't know the problem.

The main issues I have are with the menu freezing up and having to restart the puck. It's most noticeable when watching the uhd channels. The puck cannot cope.

Support tried blaming my internet from their scripted questions but I have 500mb and the puck is wired.

Re: Sky stream uhd freezing

Super+Anthony — Sun, 14 Sep 2025 16:29:33 GMT

Support you on this@Sbl15789 I have mentioned this several times and I also like you have it plugged via Ethernet, WiFi is off and also 500. Really hoping Sky fix this issue and not blame our network or ISP and do something with the puck and make it more efficient and that it can then cope with fast steaming. I don't blame the people who are trying to help on calls but really the behind the scenes (Tech) team should be doing more in the background

It's a great product and really hoping we get there eventually

Re: Sky stream uhd freezing

Dazzasky — Sun, 14 Sep 2025 16:14:33 GMT

@Sbl15789 wrote:
How do we collectively complain about sky stream so that sly actually listens rather than giving us 20 minutes of scripted support by someone who doesn't know the problem.

The main issues I have are with the menu freezing up and having to restart the puck. It's most noticeable when watching the uhd channels. The puck cannot cope.

Support tried blaming my internet from their scripted questions but I have 500mb and the puck is wired.

If your puck is cabled then make sure WiFi is switched off in the settings as it can cause interference @Sbl15789