https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-keeps-dropping-signal/m-p/5084951#M58864 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4475870">@Dawn146</a>&nbsp;most likely cause is a poor network connection to the puck. If using WiFi do not assume because you have a fast connection to the internet at your router that the puck must have a good connection. You can see the strength of the connection by going into the pucks Network settings. It is also sensible to measure speed the puck is getting by going intomthe Get Help menu in the Netflix app and running the Network test.</P> Sun, 14 Sep 2025 05:33:30 GMT Chrisee 2025-09-14T05:33:30Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-keeps-dropping-signal/m-p/5084796#M58842 <P>The signal keeps dropping out for a few seconds. I have tried resetting on Sky and by hard reset. The problem persists.&nbsp;</P> Sat, 13 Sep 2025 19:07:13 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-keeps-dropping-signal/m-p/5084796#M58842 Dawn146 2025-09-13T19:07:13Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-keeps-dropping-signal/m-p/5084951#M58864 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4475870">@Dawn146</a>&nbsp;most likely cause is a poor network connection to the puck. If using WiFi do not assume because you have a fast connection to the internet at your router that the puck must have a good connection. You can see the strength of the connection by going into the pucks Network settings. It is also sensible to measure speed the puck is getting by going intomthe Get Help menu in the Netflix app and running the Network test.</P> Sun, 14 Sep 2025 05:33:30 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-keeps-dropping-signal/m-p/5084951#M58864 Chrisee 2025-09-14T05:33:30Z