topic Re: Sky Puck keeps freezing in Sky Stream

Sky Puck keeps freezing

evs5 — Fri, 12 Sep 2025 20:11:53 GMT

Just added a second puck yesterday and this evening it keeps freezing and unable to switch off with remote. This has happened via watching live tv or just moving from the home page. This has happened multiple times this evening. The only way to get it back on is to unplug and re-boot. The original puck has been fine. So suspect a fault with the new one . Any advice?

Re: Sky Puck keeps freezing

MarkGoldsmith — Fri, 12 Sep 2025 21:10:14 GMT

@evs5 wrote:
Just added a second puck yesterday and this evening it keeps freezing and unable to switch off with remote. This has happened via watching live tv or just moving from the home page. This has happened multiple times this evening. The only way to get it back on is to unplug and re-boot. The original puck has been fine. So suspect a fault with the new one . Any advice?

Have you tried switching the pucks around? That way, if the problematic puck also has issues in the same location as the current working puck, it would indicate an issue with the puck. In contrast, if your original puck is also having problems in the location you are trying the new puck, it would tend to indicate perhaps a Wifi strength/stability issue in that location.

Re: Sky Puck keeps freezing

evs5 — Sat, 13 Sep 2025 05:59:12 GMT

Thanks for the advice. Tried this just now and getting the same issue. Sky Puck freezing when scrolling through the home screen. Just re-booted and tried to do a full reset and once again froze. Will contact Sky to see if they can replace.

Re: Sky Puck keeps freezing

Superclarkey15 — Sun, 21 Sep 2025 19:15:06 GMT

I get this every evening on the puck in our bedroom.

turns on incredibly slow. Then once on you start to scroll down it judders then freezes. I then have to unplug or wait up to 10minutes for it to unfreeze to then go to settings and restart the box. Once the box is restarted it normally is okay.

but lately I have experience me the sound dropping out randomly only fixed by a restart and/or the controller just stop working.

is there a fix to all this or do I contact sky for a replacement?