https://helpforum.sky.com/t5/Sky-Stream/Tv-is-buffering/m-p/5084152#M58784 <P>Having a good local network broadband reach is key to Sky Stream.<BR />Not just broadband speed to your house and router, but for your local network supply via wifi or ethernet, that can be affected in a busy household.<BR /><BR />Best way to test is via a network speed test on each of your Pucks.<BR />Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.<BR />Choose Check Network.<BR />Would suggest running the test a few times, over say a half hour period during tests.<BR />What is your speed for each puck?<BR /><BR />Also, it may be suffering from interference,, the puck much like a Sky Q box can for some customers suffer from this at times. More often seen as an intermittent blip.<BR />Not always a cure, but the following may help to resolve;<BR />Make sure you have a good 6-8 inches free on all sides of the puck.<BR />Do not stack the puck on top of any other device.<BR />Best not to sit it on a glass shelf. Wood is generally the best.<BR />Make sure the puck is in the open, not tucked away in a cabinet or sat directly behind the TV.<BR />Make sure you have no other devices that can cause interference closeby, like cordless phones, radiators, baby monitors, smart meter in home displays, microwaves and the like.<BR />You should be using the Sky supplied hdmi cable or a high speed equivalent one.<BR /><BR />Plus, change both your pucks to following recommended settings set in Settings&gt;<BR />Turn wifi OFF under Network if connected via ethernet.<BR />Set Network standby mode to ON and Overnight power saving to OFF.</P> Sat, 13 Sep 2025 04:53:28 GMT lettice 2025-09-13T04:53:28Z https://helpforum.sky.com/t5/Sky-Stream/Tv-is-buffering/m-p/5084081#M58776 Hi I have sky c steam and my tv is buffering. I think my WiFi is not running as well as it should Fri, 12 Sep 2025 21:09:22 GMT https://helpforum.sky.com/t5/Sky-Stream/Tv-is-buffering/m-p/5084081#M58776 Chris9Chadd 2025-09-12T21:09:22Z https://helpforum.sky.com/t5/Sky-Stream/Tv-is-buffering/m-p/5084152#M58784 <P>Having a good local network broadband reach is key to Sky Stream.<BR />Not just broadband speed to your house and router, but for your local network supply via wifi or ethernet, that can be affected in a busy household.<BR /><BR />Best way to test is via a network speed test on each of your Pucks.<BR />Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.<BR />Choose Check Network.<BR />Would suggest running the test a few times, over say a half hour period during tests.<BR />What is your speed for each puck?<BR /><BR />Also, it may be suffering from interference,, the puck much like a Sky Q box can for some customers suffer from this at times. More often seen as an intermittent blip.<BR />Not always a cure, but the following may help to resolve;<BR />Make sure you have a good 6-8 inches free on all sides of the puck.<BR />Do not stack the puck on top of any other device.<BR />Best not to sit it on a glass shelf. Wood is generally the best.<BR />Make sure the puck is in the open, not tucked away in a cabinet or sat directly behind the TV.<BR />Make sure you have no other devices that can cause interference closeby, like cordless phones, radiators, baby monitors, smart meter in home displays, microwaves and the like.<BR />You should be using the Sky supplied hdmi cable or a high speed equivalent one.<BR /><BR />Plus, change both your pucks to following recommended settings set in Settings&gt;<BR />Turn wifi OFF under Network if connected via ethernet.<BR />Set Network standby mode to ON and Overnight power saving to OFF.</P> Sat, 13 Sep 2025 04:53:28 GMT https://helpforum.sky.com/t5/Sky-Stream/Tv-is-buffering/m-p/5084152#M58784 lettice 2025-09-13T04:53:28Z