topic MYSKY_2997 in Sky Stream

MYSKY_2997

Jag9 — Thu, 11 Sep 2025 13:56:19 GMT

I have tried to acess paramount + and discovery+ wich are part of my package but i keep getting this error code MYSKY_2997 whenever I try and log into the apps I have contacted sky and they have told me to wait for a week and call back

Re: MYSKY_2997

lettice — Thu, 11 Sep 2025 14:31:50 GMT

@Jag9 wrote:

I have tried to acess paramount + and discovery+ wich are part of my package but i keep getting this error code MYSKY_2997 whenever I try and log into the apps I have contacted sky and they have told me to wait for a week and call back

That is not an error we often see on here on the community, around apps like Discovery+ and Paramount+

All we can suggest is doing the following in this order;

Power off your broadband router. If possible, keep the broadband router off power for at least half an hour.

Power the router back up.

Once your route is back up and running, use the Home key button your Sky Stream remote.

Now you need to do a Puck restart;

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

On your Sky Stream puck do a refresh apps:

Press Home on your Sky remote, then select Settings
Press System management then Resets and updates and finally Refresh apps.
You'll see a message that says, 'Your apps are being refreshed'.
Press Dismiss to return to normal viewing.
The refresh can take up to 24 hours to complete.

Hopefully, after sometime and up to 24 hours your apps have done a refresh that helps and will be working fine again.

It is ok to keep trying up to that 24 hour and beyond point.

Re: MYSKY_2997

Jon34 — Tue, 16 Sep 2025 02:22:37 GMT

Prehaps you can call your electricity provider and ask them to switch the street off for 30 mins to see if that helps too.

I have never herd of anything so rediculous. turning your broadband off for 30 mins!

if your issue still hasnt resolved after a day, try forcing a software update, its best to do this with your puck close to the router if you are using wifi, call sky to talk you through the process

Re: MYSKY_2997

lettice — Tue, 16 Sep 2025 03:32:50 GMT

@Jon34 wrote:

I have never herd of anything so rediculous. turning your broadband off for 30 mins!

This Paramount + error is around some incorrect ip addressing form the customers broadband to the Paramount + service.

If you leave a broadband router off for 30 minutes, it will be enough time to do a reset or change the customers WAN ip address and will then be able to once again connect successfully to the Paramount + service.

After doing the above, the Paramount + app needs to also refresh, hence doing the app refresh also.

Re: MYSKY_2997

Jon34 — Tue, 16 Sep 2025 13:08:42 GMT

Really?

That's daft, wouldn't unplugging the puck for 30 mins achieve the same result, as after all paramount isn't on the router it's on the sky box

Re: MYSKY_2997

Hunter2660 — Tue, 16 Sep 2025 14:29:01 GMT

@Jon34 wrote:
Really?

That's daft, wouldn't unplugging the puck for 30 mins achieve the same result, as after all paramount isn't on the router it's on the sky box

I had a similar situation when I first had Stream, alongside our new fttp connection. Every app worked fine except the Prime Video app. When opening Prime I had the "you are traveling" message, so I could only access certain material, nothing UK based. I spent a week trying to explain to Amazon I was based in the UK, not Spain (which was where they believed I was located). Then out of the blue we had a power cut for around 4 hours. When connected back to Stream the Prime app worked correctly. It was then I realised our ip address had changed. It seems ip addresses are reused on a regular basis now all around the globe with no guarantee that companies update their records accordingly. So if you're unlucky this is the result.

Re: MYSKY_2997

Jon34 — Tue, 16 Sep 2025 18:10:20 GMT

Every now and then netflix refuses to work for me, but it works fine on the fire stick so I just used that.