https://helpforum.sky.com/t5/Sky-Stream/Streaming-issue/m-p/5081034#M58520 Hi, I changed from sky q to streaming with a puck about a year ago. Never bothered before but when I sign into MySky it still shows my sky q account and I don't know how to rectify this. This should be automatically done by sky as shows they are not as efficient in identifying people's accounts as they think. Any ideas how to overcome this welcome, by the way I have already deleted app and downloaded again but made no difference. Thanks for any help given. Tue, 09 Sep 2025 19:24:07 GMT Zimbo123__ 2025-09-09T19:24:07Z https://helpforum.sky.com/t5/Sky-Stream/Streaming-issue/m-p/5081034#M58520 Hi, I changed from sky q to streaming with a puck about a year ago. Never bothered before but when I sign into MySky it still shows my sky q account and I don't know how to rectify this. This should be automatically done by sky as shows they are not as efficient in identifying people's accounts as they think. Any ideas how to overcome this welcome, by the way I have already deleted app and downloaded again but made no difference. Thanks for any help given. Tue, 09 Sep 2025 19:24:07 GMT https://helpforum.sky.com/t5/Sky-Stream/Streaming-issue/m-p/5081034#M58520 Zimbo123__ 2025-09-09T19:24:07Z https://helpforum.sky.com/t5/Sky-Stream/Streaming-issue/m-p/5081131#M58530 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4468312">@Zimbo123__</a>&nbsp; (Zimbabwe perhaps, if so snap). &nbsp;Unfortunately you will need to speak to Sky to get this resolved. &nbsp;Have you looked at your Bills on MySky to ensure you are being charged the correct amount. You can do this through&nbsp;<A href="https://www.sky.com" target="_blank">www.sky.com</A>&nbsp;or from your puck homescreen.</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 09 Sep 2025 21:40:25 GMT https://helpforum.sky.com/t5/Sky-Stream/Streaming-issue/m-p/5081131#M58530 Fothergill1 2025-09-09T21:40:25Z