https://helpforum.sky.com/t5/Sky-Stream/Puck-not-turning-on/m-p/5080850#M58502 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4472597">@Mariapombo</a>&nbsp;</P><P>&nbsp;</P><P>What screen? Is this a new set up? Please provide more information and the community will do it's best to assist.</P><P>&nbsp;</P><P>MikeAlanR</P> Tue, 09 Sep 2025 16:45:00 GMT mikealanr 2025-09-09T16:45:00Z https://helpforum.sky.com/t5/Sky-Stream/Puck-not-turning-on/m-p/5080833#M58501 <P>The puck does not turn on unless I take the plug out and put back in. &nbsp;Then it comes on , then shows a screen. Then freezes and&nbsp;</P> Tue, 09 Sep 2025 16:36:09 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-not-turning-on/m-p/5080833#M58501 Mariapombo 2025-09-09T16:36:09Z https://helpforum.sky.com/t5/Sky-Stream/Puck-not-turning-on/m-p/5080850#M58502 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4472597">@Mariapombo</a>&nbsp;</P><P>&nbsp;</P><P>What screen? Is this a new set up? Please provide more information and the community will do it's best to assist.</P><P>&nbsp;</P><P>MikeAlanR</P> Tue, 09 Sep 2025 16:45:00 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-not-turning-on/m-p/5080850#M58502 mikealanr 2025-09-09T16:45:00Z