topic Updating software sky stream in Sky Stream

Updating software sky stream

Lucy2419 — Tue, 09 Sep 2025 15:23:37 GMT

I got my sky stream today. Fibre internet all set up and working.
Wouldn't connect to sky stream now I force restarted and it keeps saying this software needs to restart. I've pressed start update 7 times and I keep getting the same cycle repeated.
I've turned off at socket what else can I do getting nowhere where

Re: Updating software sky stream

GD1 — Tue, 09 Sep 2025 15:47:26 GMT

@Lucy2419 If you can try connecting an ethernet between the puck & hub, then power down the puck and power back up, it should allow a software update.

Re: Updating software sky stream

Fothergill1 — Tue, 09 Sep 2025 16:22:04 GMT

Hi @Lucy2419 and welcome to the forum. Have a look at the following link which contains a help work flow for initial puck software issues. Hopefully it will help https://www.sky.com/help/articles/setting-up-sky-glass-updating-software

@GD1 I'm about to go out so don't have time to post on the closed forum. Do you think there is an issue as this is the 3rd similar post I have seen today.