topic Re: Puck not playing Live TV in Sky Stream

Puck not playing Live TV

AndreeNic — Tue, 09 Sep 2025 14:06:33 GMT

One of my pucks will not play live TV only apps like Netflix. Other works fine, broadband checked and is fine, have rebooted as suggested but still not working.

Re: Puck not playing Live TV

BenJoBanjo — Tue, 09 Sep 2025 14:39:30 GMT

@AndreeNic wrote:
One of my pucks will not play live TV only apps like Netflix. Other works fine, broadband checked and is fine, have rebooted as suggested but still not working.

When you say you checked the broadband, what exactly did you do?

Re: Puck not playing Live TV

lettice — Tue, 09 Sep 2025 14:58:00 GMT

Would suggest trying a restart of your Sky Stream box
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

Also, will not harm, but perform a restart or your broadband router, with the Sky Puck in standby mode.

Once the broadband router is back, wait five minutes and hit Home key on the Sky Stream remote, to start up your Puck.

Re: Puck not playing Live TV

AndreeNic — Tue, 09 Sep 2025 15:04:39 GMT

Have already tried this and its still the same