https://helpforum.sky.com/t5/Sky-Stream/Puck-freezing/m-p/5080329#M58454 <P>Hi,&nbsp; I recieved my puck last night, it froze a couple of times during set up but then worked ok for 40 minutes before freezing. Neither the remote or the puck power button would power it off.</P><P>&nbsp;</P><P>Turned mains power off, allowed reboot and it worked for a few minues before freezing again, went through re-setting a few times with the same result, working between 2 minutes and 20 minutes before freezing. This happens on any screen, regardless of what I am watching or just scrolling on the home screen, netflix speed check on wifi is 162.94 mps.</P><P>&nbsp;</P><P>Turned on this morning and freezes within minutes. I have tried turning off night standby, re-connecting the remote and powering off as per remote assistant.</P><P>Really appricative of any help.</P> Tue, 09 Sep 2025 07:30:31 GMT Ubydo 2025-09-09T07:30:31Z https://helpforum.sky.com/t5/Sky-Stream/Puck-freezing/m-p/5080329#M58454 <P>Hi,&nbsp; I recieved my puck last night, it froze a couple of times during set up but then worked ok for 40 minutes before freezing. Neither the remote or the puck power button would power it off.</P><P>&nbsp;</P><P>Turned mains power off, allowed reboot and it worked for a few minues before freezing again, went through re-setting a few times with the same result, working between 2 minutes and 20 minutes before freezing. This happens on any screen, regardless of what I am watching or just scrolling on the home screen, netflix speed check on wifi is 162.94 mps.</P><P>&nbsp;</P><P>Turned on this morning and freezes within minutes. I have tried turning off night standby, re-connecting the remote and powering off as per remote assistant.</P><P>Really appricative of any help.</P> Tue, 09 Sep 2025 07:30:31 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-freezing/m-p/5080329#M58454 Ubydo 2025-09-09T07:30:31Z