topic Re: Phone Number for Sky Sales Team in Sky Stream

Phone Number for Sky Sales Team

NigelAnderson — Mon, 08 Sep 2025 12:41:34 GMT

Every time I build my package I get right to the end, hit place my order and I then get an error message saying technical difficulties. Tried numerous times and get this every time. Does anybody have a phone number so that I can speak to an actual person about the issue?

Re: Phone Number for Sky Sales Team

Fleetwood1 — Mon, 08 Sep 2025 12:52:00 GMT

Thgis has happened to me too! Why are they making it so hard to buy from them?

Re: Phone Number for Sky Sales Team

Fothergill1 — Mon, 08 Sep 2025 14:27:12 GMT

Hi @NigelAnderson and @Fleetwood1 You don't mention if you are already a Sky customer on another platform such as Sky HD / Sky Q etc. If you are then that will be the reason you are getting the error message as you cannot have another platform at the same time as Sky Stream or Glass.

Unfortunately the forum will block phone numbers but you can find the 0333 number via the ‘Get in touch' button at the end of the THIS link. (Ignore the heading of the help article).

Re: Phone Number for Sky Sales Team

NigelAnderson — Mon, 08 Sep 2025 15:01:18 GMT

Thanks @Fothergill1 , I am a prospective new customer and currently have no Sky products at all but haven't been able to locate a phone number anywhere to find out why my order keeps failing. Thanks for the link, that at least gives me something to try.

Re: Phone Number for Sky Sales Team

NigelAnderson — Mon, 08 Sep 2025 15:08:41 GMT

@Fothergill1 It would appear that phone number is for existing customers only as you can't get anywhere without a phone number that is linked to a Sky account. Still haven't managed to find a phone number for a prospective new customer which is rather disappointing. Maybe I will just have to stay with Virgin Media 😥

Re: Phone Number for Sky Sales Team

Fothergill1 — Mon, 08 Sep 2025 15:26:33 GMT

@NigelAnderson I have been doing a little digging and THIS link might help. I notice near the bottom of the page is a button to Shop Sky Stream but I suspect this will take you through the procedure you have already tried but it's worth a look.

There is also a button "No I still need help" at the bottom of the page. I have looked at this link and it takes you to the same phone number so I'm not sure why it does not allow you to progress further as a prospective new customer.

If you try the number again, when you first get through say something like New Customer and then stay silent and it will hopefully get fed up and put you through to a customer service agent.

Good luck.