https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-slow-or-non-responsive/m-p/5079120#M58320 <P>Hi, thanks for the reply. Nothing has changed and the router is very close to the puck. I checked the internet and its speed and all is okay. Let's hope Sky don't make a meal out of replacing it.&nbsp;</P> Sun, 07 Sep 2025 16:05:58 GMT London_PandH 2025-09-07T16:05:58Z https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-slow-or-non-responsive/m-p/5078924#M58298 <P>We've had our pcuk for about 2 years and now it has become very slow / non-repsoncive intermitently. I've done a power sycly reset, remote reset and factory reset - nothing works. HELP!?</P> Sun, 07 Sep 2025 11:37:18 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-slow-or-non-responsive/m-p/5078924#M58298 London_PandH 2025-09-07T11:37:18Z https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-slow-or-non-responsive/m-p/5079090#M58316 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4470794">@London_PandH</a>&nbsp; &nbsp;If you are not connected to your puck by an Ethernet cable from your router. &nbsp;Have you moved the router recently, has the line of sight to your puck been blocked, or have you put objects on or very close to the puck or router. &nbsp;If not all I can suggest is contact Sky and ask for a replacement. &nbsp;I hope that helps.&nbsp;</P> Sun, 07 Sep 2025 15:25:55 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-slow-or-non-responsive/m-p/5079090#M58316 Stephen+Mourton 2025-09-07T15:25:55Z https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-slow-or-non-responsive/m-p/5079120#M58320 <P>Hi, thanks for the reply. Nothing has changed and the router is very close to the puck. I checked the internet and its speed and all is okay. Let's hope Sky don't make a meal out of replacing it.&nbsp;</P> Sun, 07 Sep 2025 16:05:58 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-slow-or-non-responsive/m-p/5079120#M58320 London_PandH 2025-09-07T16:05:58Z