https://helpforum.sky.com/t5/Sky-Stream/Puck-issues/m-p/5078760#M58282 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4470629">@Sandra211</a>&nbsp;wrote:<BR /><P>My lounge puck will not go past the "GetConnected " message ? Pressing home on the remote does not clear the screen ? I have tried all the different help suggestions but still not working ?&nbsp;</P><HR /></BLOCKQUOTE><P>Have you tried pulling the plug out of the wall socket on the puck for a few seconds and then switching it back on again&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4470629">@Sandra211</a>&nbsp;</P> Sun, 07 Sep 2025 07:18:10 GMT Dazzasky 2025-09-07T07:18:10Z https://helpforum.sky.com/t5/Sky-Stream/Puck-issues/m-p/5078757#M58281 <P>My lounge puck will not go past the "GetConnected " message ? Pressing home on the remote does not clear the screen ? I have tried all the different help suggestions but still not working ?&nbsp;</P> Sun, 07 Sep 2025 06:56:58 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-issues/m-p/5078757#M58281 Sandra211 2025-09-07T06:56:58Z https://helpforum.sky.com/t5/Sky-Stream/Puck-issues/m-p/5078760#M58282 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4470629">@Sandra211</a>&nbsp;wrote:<BR /><P>My lounge puck will not go past the "GetConnected " message ? Pressing home on the remote does not clear the screen ? I have tried all the different help suggestions but still not working ?&nbsp;</P><HR /></BLOCKQUOTE><P>Have you tried pulling the plug out of the wall socket on the puck for a few seconds and then switching it back on again&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4470629">@Sandra211</a>&nbsp;</P> Sun, 07 Sep 2025 07:18:10 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-issues/m-p/5078760#M58282 Dazzasky 2025-09-07T07:18:10Z