https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-set-up/m-p/5078692#M58275 Sky stream setup keeps freezing Sat, 06 Sep 2025 21:13:08 GMT St131 2025-09-06T21:13:08Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-set-up/m-p/5078692#M58275 Sky stream setup keeps freezing Sat, 06 Sep 2025 21:13:08 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-set-up/m-p/5078692#M58275 St131 2025-09-06T21:13:08Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-set-up/m-p/5078735#M58278 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3514441">@St131</a>&nbsp; You don't mention at what point you puck is freezing but I have included a couple of links below that might help. &nbsp;Also, if it is possible try connecting your puck to the router via Ethernet during setup (you can revert to WiFi after the setup is completed)</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/setting-up-sky-glass-checking-your-status" target="_self">Stuck on checking your status</A></P><P><A href="https://www.sky.com/help/articles/setting-up-sky-glass-updating-software" target="_self">Stuck on updating software</A></P><P>&nbsp;</P><P>If these troubleshooting guides don't help then please provide as much information as possible so the community can try to help you.</P> Sun, 07 Sep 2025 00:24:19 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-set-up/m-p/5078735#M58278 Fothergill1 2025-09-07T00:24:19Z