topic Re: Please wait while programme loads issue in Sky Stream

Please wait while programme loads issue

vincemerrett — Sat, 06 Sep 2025 10:31:33 GMT

see above

Re: Please wait while programme loads issue

GD1 — Sat, 06 Sep 2025 10:35:19 GMT

@vincemerrett wrote:

see above

You need to provide a bit more info if you want any help.

Where are you seeing this message? Sky Q, Sky Glass or Sky Stream?

Re: Please wait while programme loads issue

vincemerrett — Sat, 06 Sep 2025 10:36:05 GMT

top left hand corner of screen

Re: Please wait while programme loads issue

vincemerrett — Sat, 06 Sep 2025 10:36:31 GMT

sky stream

Re: Please wait while programme loads issue

GD1 — Sat, 06 Sep 2025 10:39:14 GMT

@vincemerrett That message is usually down to slow or poor wifi.

On the puck go to the netflix app, go to get get help and run connection tes, what speed is being reported?

Re: Please wait while programme loads issue

vincemerrett — Sat, 06 Sep 2025 10:48:55 GMT

68.12 speed

Re: Please wait while programme loads issue

Nigelb1972 — Sat, 06 Sep 2025 10:51:58 GMT

Try rebooting the puck from the settings menu. This happens to us occasionally but a quick reboot fixes it.

Re: Please wait while programme loads issue

vincemerrett — Sat, 06 Sep 2025 11:06:31 GMT

no good, still the same issue

Re: Please wait while programme loads issue

Nigelb1972 — Sat, 06 Sep 2025 11:12:04 GMT

Is it happening on a specific program or channel or is it on everything?

Re: Please wait while programme loads issue

vincemerrett — Sat, 06 Sep 2025 11:13:23 GMT

everything unfortunately

Re: Please wait while programme loads issue

lettice — Sat, 06 Sep 2025 11:22:49 GMT

It sounds like you are getting some interference at times on your Sky Stream connection.

Your speed is above the recommended, but at times it may be dropping close to the Sky recommended levels.

Are you using a wifi connection? If so it may be wise to use an ethernet cable to the router if you are able and see if that can provide a more stable connection.

Can you run the Netflix test over an hour period with say test every fifteen minutes at a busy internet time in your household and see if that speed fluctuates..

Having a good local network broadband reach is key to Sky Stream.
Not just broadband speed to your house and router, but for your local network supply via wifi or ethernet, that can be affected in a busy household.
It may be suffering from interference,, the puck much like a Sky Q box can for some customers suffer from this at times. More often seen as an intermittent blip.
Not always a cure, but the following may help to resolve;
Make sure you have a good 6-8 inches free on all sides of the puck.
Do not stack the puck on top of any other device.
Best not to sit it on a glass shelf. Wood is generally the best.
Make sure the puck is in the open, not tucked away in a cabinet or sat directly behind the TV.
Make sure you have no other devices that can cause interference closeby, like cordless phones, radiators, baby monitors, smart meter in home displays, microwaves and the like.
You should be using the Sky supplied hdmi cable or a high speed equivalent one.

Plus, change both your pucks to following recommended settings set in Settings>
Turn wifi OFF under Network if connected via ethernet.
Set Network standby mode to ON and Overnight power saving to OFF.