https://helpforum.sky.com/t5/Sky-Stream/Sky-Stream-Freezing-at-Specific-Line/m-p/5077739#M58174 <P>I've just got a sky stream puck; initial setup went fine but since that point it crashes every time I scroll down below the TV guide. Going side to side on the recent apps is fine, and I can watch the channels in the TV guide, but trying to scroll any further down results in first a freeze, then a reset.&nbsp;</P><P>&nbsp;</P><P>According to the Netflix app the internet speed is 135mb so I don't think that's the cause.&nbsp; I have factory reset but that didn't fix anything.&nbsp;</P> Fri, 05 Sep 2025 13:45:47 GMT Owlsdc 2025-09-05T13:45:47Z https://helpforum.sky.com/t5/Sky-Stream/Sky-Stream-Freezing-at-Specific-Line/m-p/5077739#M58174 <P>I've just got a sky stream puck; initial setup went fine but since that point it crashes every time I scroll down below the TV guide. Going side to side on the recent apps is fine, and I can watch the channels in the TV guide, but trying to scroll any further down results in first a freeze, then a reset.&nbsp;</P><P>&nbsp;</P><P>According to the Netflix app the internet speed is 135mb so I don't think that's the cause.&nbsp; I have factory reset but that didn't fix anything.&nbsp;</P> Fri, 05 Sep 2025 13:45:47 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-Stream-Freezing-at-Specific-Line/m-p/5077739#M58174 Owlsdc 2025-09-05T13:45:47Z