topic Re: Sky puck in Sky Stream

Sky puck

Trish579 — Thu, 04 Sep 2025 20:54:35 GMT

I recieved my sky glass tv yesterday. When will I recieve my sky puck

Re: Sky puck

MarkGoldsmith — Thu, 04 Sep 2025 21:05:03 GMT

@Trish579 wrote:
I recieved my sky glass tv yesterday. When will I recieve my sky puck

Did you order a sky stream puck when you ordered Sky Glass? If you have Sky Glass you only need a sky stream puck if you wish to watch Sky on another TV in your house that isn't the Sky Glass ( and have the Whole Home pack added-on to your subscription).

Re: Sky puck

mikealanr — Thu, 04 Sep 2025 21:07:58 GMT

Hi @Trish579

We are fellow customers on the community not Sky. Details of your orders can be found in my sky: https://www.sky.com/help/articles/track-sky-order

However note adding whole home doesn't automatically dispatch a puck. You need to order them and pay the £39.99 fee. See: https://www.sky.com/help/articles/sky-stream-faqs

Did your order a puck and was it included on your order confirmation?

MikeAlanR