topic Sky puck not working at all in Sky Stream

Sky puck not working at all

Talktome — Thu, 04 Sep 2025 20:59:54 GMT

Hi just purchased a sky puck, came on Monday plugged it in every wall and every socke, it's not turning on I ordered a replacement wire, still not working will be ringing them up, to ask for replacement as I think it's the puck it self, I did the whole rest and the factory reset. I just want to know will they first send the replacement and then I send the broken one back or would I need to send the broken one first and then get the replacment also can a sky engineer come and deliver or test it for me

Re: Sky puck not working at all

MarkGoldsmith — Thu, 04 Sep 2025 21:03:11 GMT

@Talktome wrote:
Hi just purchased a sky puck, came on Monday plugged it in every wall and every socke, it's not turning on I ordered a replacement wire, still not working will be ringing them up, to ask for replacement as I think it's the puck it self, I did the whole rest and the factory reset. I just want to know will they first send the replacement and then I send the broken one back or would I need to send the broken one first and then get the replacment also can a sky engineer come and deliver or test it for me

@Talktome there is no engineer support for Sky Stream its a plug-and-play setup.

What exactly is happening when you try to turn the puck on? Are you seeing a little while light appear at the bottom of the puck? Are you seeing anything on your TV screen when the puck is plugged in?

Re: Sky puck not working at all

mikealanr — Thu, 04 Sep 2025 21:04:01 GMT

Hi @Talktome

Is it powering on at all? I.e. seeing a white light on the front? Try the steps in this help article: https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck

If you get a replacement Sky will send a full new replacement and then a returns pack to send the old broken one back. See: https://www.sky.com/help/articles/return-sky-glass-sky-stream-puck

MikeAlanR

Re: Sky puck not working at all

Talktome — Thu, 04 Sep 2025 21:10:04 GMT

I'm literally seeing nothing, I seen what type of light I'm looking out for as my neice has got one of these as well, it just blank no light nothing on screen

Re: Sky puck not working at all

Talktome — Thu, 04 Sep 2025 21:11:12 GMT

I'm not seeing anything at it's like a paperweight at this point like no light or anything nothing on screen to be honest. Okay that's okay then