topic Re: Content can’t be played on sky glass puck in Sky Stream

Content can’t be played on sky glass puck

Elfick — Wed, 03 Sep 2025 20:56:39 GMT

We have been trying to watch programmes on sky witness on catch up whilst using the sky glass puck and not the main sky glass tv but we get a message saying the content cannot be played on this device yet previous episodes can be played. Any ideas as to why?

Re: Content can’t be played on sky glass puck

mikealanr — Wed, 03 Sep 2025 21:22:37 GMT

Hi @Elfick

Check the output settings on the puck. If you are watching a UHD program on glass but only have your puck set to HD it will throw an error. Also might be worth advising what content specifically and the community can check.

MikeAlanR

Re: Content can’t be played on sky glass puck

GD1 — Wed, 03 Sep 2025 23:45:54 GMT

@Elfick For clarity you have a Stream Puck.

Glass only refers to the TV set.

Re: Content can’t be played on sky glass puck

Elfick — Fri, 05 Sep 2025 14:08:27 GMT

It's just the rookie on sky witness. Nothing special. How do I check what setting my puck is on?